Backups and continuity
Backups
To confirm before publishing: backup frequency, retention period, geographic location of backups, and how often a restore is tested.
Getting your data out
A firm can export its matters and contacts at any time. On leaving LawManage, a firm can request a full export of its records and documents.
To confirm before publishing: the export formats available today and how long data is retained after a firm closes its account.
Availability and incidents
To confirm before publishing: the uptime target, whether a status page exists, and how firms are told about an outage or a security incident.